Shipping policy
Effective Date: September 15, 2026
This Shipping Policy explains where CHILLGEN ships, our shipping costs, order processing and estimated delivery times, shipping carriers, tracking information, and what to do if you need to make a change to your order.
Shipping Destinations
CHILLGEN currently ships to supported street addresses within the contiguous United States, including Washington, D.C.
We do not ship to:
- Alaska or Hawaii
- Puerto Rico or other U.S. territories
- P.O. Boxes
- APO, FPO, or DPO addresses
Orders placed with an unsupported or undeliverable shipping address may be canceled and refunded.
Free Standard Shipping
CHILLGEN provides free standard shipping on all orders shipped to supported addresses within our shipping area.
There is no minimum purchase requirement. The standard shipping charge is $0.00.
Any applicable sales tax is separate from shipping and will be displayed at checkout when required.
Processing and Delivery Times
Orders are processed within 4–7 business days before shipment.
After an order has shipped, the estimated transit time is 7–14 business days.
Processing time and transit time are separate.
Business days generally refer to Monday through Friday. Weekends and applicable holidays may affect processing or delivery.
Delivery timeframes are estimates and are not guaranteed arrival dates. Delivery may be affected by carrier operations, severe weather, transportation disruptions, address issues, seasonal demand, or other circumstances outside our reasonable control.
If we learn that we cannot ship an order within the stated processing timeframe, we will notify the customer and, where required by applicable law, provide an updated shipment estimate and the option to cancel the unshipped order for a refund.
Shipping Carriers and Tracking
Orders are shipped using YunExpress or Yanwen, depending on the delivery location and available shipping service.
A local delivery carrier may complete the final stage of delivery.
Once an order ships, available tracking information will be sent to the email address provided with the order.
Tracking information may take some time to update after shipment information is created or when a package is transferred between carriers.
If tracking has not updated for an extended period, or if a shipment is marked as delivered but cannot be located, please contact CHILLGEN Customer Support with your order number and tracking information so we can review the shipment and provide the appropriate next steps.
Shipping Address and Order Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
To request an address change, order modification, or cancellation, please contact Customer Support as soon as possible.
A change or cancellation can only be accommodated if the order has not entered processing, production, fulfillment, or shipment.
Once processing has started, changes or cancellations cannot be guaranteed.
Returns
Our business address is not necessarily the return location for an order.
Do not send a return to our business address or to the address shown on the original shipping label unless CHILLGEN Customer Support specifically instructs you to do so.
Approved returns must follow the return instructions and return address provided by Customer Support.
For information about returns, refunds, replacements, and damaged or incorrect products, please review our Return & Refund Policy.
Contact Us
CHILLGEN is operated by:
Northwind Trade LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, New Mexico 87110
United States
Website:
https://chillgen.com
Email:
support@chillgen.com
Phone:
+1 (714) 694-2686
Customer inquiries may be submitted at any time. Our Customer Support team typically responds within 1–2 business days.
