Shipping policy

Effective date: July 20, 2026

This Shipping Policy explains the current shipping area, processing timeframe, standard shipping service, estimated transit time, and tracking process for orders placed through CHILLGEN.

1. Shipping Area

CHILLGEN currently ships only to eligible addresses within the United States.

An order may be declined or cancelled if the shipping address cannot be serviced.

2. Order Processing Time

Orders are processed within 4–7 business days before shipment.

Personalized and custom orders may enter processing shortly after they are placed.

Processing time is separate from shipping transit time.

During periods of high order volume, or when order information requires clarification, processing may take longer.

If a material delay affects an order, we will make reasonable efforts to contact the customer.

3. Free Standard Shipping

CHILLGEN currently provides free standard shipping for eligible orders delivered within the United States.

Any exception or additional charge will be displayed at checkout before payment.

4. Shipping Carriers

Orders are shipped using YunExpress or Yanwen, depending on the delivery location and available shipping service.

A local delivery provider may complete the final stage of delivery.

5. Estimated Shipping Time

After an order has been processed and shipped, the estimated delivery time is 7–14 business days.

Processing and delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Carrier operations.
  • Weather conditions.
  • Transportation interruptions.
  • Address issues.
  • High seasonal order volume.
  • Other circumstances outside our reasonable control.

6. Order Tracking

After the order ships, a confirmation email with available tracking information will be sent to the email address associated with the order.

Tracking activity may take time to appear after the carrier receives shipment information.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

To request an address change, contact Customer Support as soon as possible.

An address may be changed only if the order has not entered processing, fulfillment, or shipment.

Once processing or shipment has started, an address change cannot be guaranteed.

8. Order Changes and Cancellations

To request a cancellation or modification, contact Customer Support as soon as possible.

An order may be cancelled or modified only if it has not yet entered processing, production, fulfillment, or shipment.

Once processing has started, the request may be declined.

9. Changes to This Shipping Policy

We may update this Shipping Policy when our shipping area, services, rates, carriers, operations, or legal obligations change.

The policy that applies to an order is the version made available when the order is placed, except where applicable law requires otherwise.

Contact Information

CHILLGEN LLC, doing business as CHILLGEN

Website: https://chillgen.com
Email: support@chillgen.com
Phone: (714) 694-2686
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico 87110, United States

Customer inquiries may be submitted 24/7. Our support team typically responds within 1–2 business days.