Privacy policy

Effective date: July 20, 2026

CHILLGEN LLC, doing business as CHILLGEN, operates https://chillgen.com and the related store services (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Services, place an order, create an account, submit customization information, or communicate with us.

If this Privacy Policy conflicts with another store policy concerning the collection, use, or disclosure of personal information, this Privacy Policy controls for that subject.

1. Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, such as products viewed or purchased, selected options, customization details, order history, returns, refunds, and payment confirmation.
  • Payment-related information processed by Shopify, payment providers, and financial institutions. CHILLGEN generally does not receive complete payment-card numbers.
  • Account information, such as login credentials, preferences, and saved settings.
  • Customer-submitted content, such as names, text, photographs, artwork, logos, and other information supplied for product customization.
  • Communications, such as customer-support inquiries, feedback, and information you provide when contacting us.
  • Device and usage information, such as IP address, browser type, device identifiers, network information, pages viewed, and interactions with the Services.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you use the Services, place an order, create an account, customize a product, or contact us.
  • Automatically from your device through the website and cookies or similar technologies.
  • From Shopify and service providers that support payments, order processing, fulfillment, shipping, security, analytics, customer support, and website operations.
  • From partners or other third parties when permitted by law.

3. How We Use Personal Information

We may use personal information to:

  • Provide, operate, personalize, and improve the Services.
  • Process payments, accept and fulfill orders, produce customized products, arrange shipping, and provide order updates.
  • Manage customer accounts, preferences, returns, refunds, replacements, and support requests.
  • Communicate with you about orders, accounts, policies, products, and customer service.
  • Provide marketing or advertising communications where permitted and honor applicable communication preferences.
  • Detect, investigate, and prevent fraud, abuse, security threats, illegal activity, and unauthorized payment activity.
  • Comply with legal obligations, respond to lawful requests, resolve disputes, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary:

  • To Shopify and vendors that provide hosting, payment processing, order production, fulfillment, shipping, cloud storage, analytics, customer support, security, fraud prevention, and related business services.
  • To business or marketing partners that help provide or measure advertising and promotional services, as permitted by law and subject to applicable privacy choices.
  • When you direct or consent to the disclosure, including when a delivery provider needs information to ship an order.
  • In connection with a business transaction, legal process, investigation, or to protect the rights, safety, and security of CHILLGEN, customers, or others.

Service providers and independent third parties may process information under their own privacy notices and legal obligations.

5. Relationship with Shopify and Enhanced Services

The Services are hosted by Shopify. Shopify collects and processes personal information about access to and use of the Services to provide and improve its platform and related services.

CHILLGEN has enabled Shopify Network Intelligence. As a result, Shopify may use information from your interactions with our store, other merchants, and Shopify to provide enhanced services that help protect, grow, and improve participating businesses.

Information may be transmitted to Shopify and other service providers in countries other than the country where you live.

For these Shopify enhanced services, Shopify may be responsible for certain processing of personal information and for responding to rights requests relating to that processing.

You can learn more in Shopify’s Consumer Privacy Policy and through Shopify’s Privacy Portal .

6. Cookies, Targeted Advertising, and Privacy Choices

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website use, improve the Services, support security, and provide or measure advertising where permitted.

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.

You may use the “Your Privacy Choices” option available through our website or contact us using the details below.

Where required and technically supported, we treat a recognized Global Privacy Control signal as an opt-out request for the browser or device sending the signal.

Other browser “Do Not Track” signals may not be recognized.

7. Customer-Submitted Customization Content

Personalization information and uploaded content may be shared with service providers only as reasonably necessary to review, create, process, fulfill, ship, support, and resolve issues relating to your order.

Do not submit sensitive information that is not required for the product.

You are responsible for ensuring that you have authority to provide personal information or content relating to another person.

8. Third-Party Websites and Services

The Services may contain links to websites or platforms operated by third parties.

We do not control their privacy or security practices. Review the privacy notices of any third-party service before providing information.

9. Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No system or transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, fulfill orders, comply with legal and financial obligations, prevent fraud, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information and the reason it is processed.

10. Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect personal information from children who are not legally permitted to use the Services.

A parent or legal guardian who believes a child has provided personal information may contact us to request appropriate action.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights to:

  • Request access to personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Request a copy of personal information.
  • Opt out of certain sale, sharing, or targeted-advertising uses.

To submit a request, contact support@chillgen.com.

We may need to verify your identity and authority before completing a request.

An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification from the customer.

We will not discriminate against you for exercising an applicable privacy right.

You may also use Shopify’s Privacy Portal for rights relating to personal information processed by Shopify.

12. Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe option included in the message.

Even after opting out of promotional communications, we may still send non-promotional communications relating to orders, accounts, customer service, security, or policy updates.

13. International Processing

Shopify and other service providers may process or store personal information outside the state or country where you live.

Where required, transfers are made using legally recognized safeguards.

14. Complaints

Questions or complaints about our privacy practices may be submitted using the contact information below.

Depending on your location, you may also have the right to contact an applicable privacy or data-protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, technology, legal obligations, or Shopify settings.

The current version will be posted on this page with its effective date.

Contact Information

CHILLGEN LLC, doing business as CHILLGEN

Website: https://chillgen.com
Email: support@chillgen.com
Phone: (714) 694-2686
Business address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, New Mexico 87110, United States

Customer inquiries may be submitted 24/7. Our support team typically responds within 1–2 business days.