Terms of service
Welcome to CHILLGEN. These Terms of Service explain the rules and conditions for using our website, browsing our products, placing orders, and purchasing rugs or related home decor products from our online store.
By visiting, using, or purchasing from CHILLGEN, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.
Access and Account
By using our website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or legal guardian.
You may be asked to provide information such as your email address, billing details, payment information, and shipping address when using our store or placing an order.
You agree that all information you provide is accurate, current, and complete.
You are responsible for keeping your account login details secure and for all activity under your account.
Our Products
CHILLGEN makes every effort to display product details, colors, sizes, and images as accurately as possible.
However, product colors and appearance may vary depending on your device, screen settings, lighting, or other display differences.
We do not guarantee that the appearance of a rug or product will look exactly the same as shown on your screen.
Product descriptions, prices, availability, and designs may be updated or changed at any time without notice.
Orders
When you place an order, you are making an offer to purchase products from CHILLGEN.
We reserve the right to accept, decline, cancel, or modify an order for any reason, including product availability, payment issues, suspected fraud, incorrect pricing, or errors in product information.
Your order is accepted only after payment has been processed and confirmed.
Please review your order carefully before submitting it. Once an order is accepted, we may not be able to cancel or change it.
Returns and exchanges are handled according to our Refund Policy.
Prices and Billing
Product prices, discounts, and promotions may change without notice.
The price charged for your order will be the price shown at the time your order is placed and confirmed.
Unless stated otherwise, prices may not include taxes, shipping fees, customs duties, or import charges.
You agree to provide accurate billing, payment, and account information for all purchases made through our store.
Shipping and Delivery
Shipping and delivery times are estimates only and are not guaranteed.
CHILLGEN is not responsible for delays caused by shipping carriers, customs processing, holidays, weather, incorrect shipping information, or events outside our control.
Once an order is transferred to the shipping carrier, the risk of loss or delay may pass to the customer, depending on applicable law and carrier policies.
Intellectual Property
All content on the CHILLGEN website, including text, images, graphics, logos, product photos, designs, videos, layout, and branding, belongs to CHILLGEN or its partners and licensors.
You may use our website for personal and non commercial purposes only.
You may not copy, reproduce, distribute, modify, sell, or use any part of our website or content without our written permission.
Third Party Tools and Links
Our website may include third party tools, apps, links, or services.
These third party services are provided for convenience, and CHILLGEN is not responsible for their content, accuracy, security, policies, or practices.
If you visit or use any third party website or service, you do so at your own risk and should review their terms and privacy policies.
Shopify
CHILLGEN is powered by Shopify, which helps us operate our online store and provide ecommerce services.
Purchases made through our store are made directly with CHILLGEN.
Shopify is not responsible for products purchased from CHILLGEN, including any issue, loss, damage, or claim related to your order or transaction with us.
Privacy
Your personal information is handled according to our Privacy Policy.
Because our store is powered by Shopify, certain information may also be collected and processed by Shopify to provide and improve store services.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Reviews and Feedback
If you submit reviews, suggestions, comments, photos, or other feedback to CHILLGEN, you allow us to use, display, edit, publish, or share that content for business, marketing, and service improvement purposes.
You are responsible for ensuring that any feedback you submit is accurate, lawful, and does not violate the rights of others.
We may remove feedback that we believe is inappropriate, unlawful, offensive, misleading, or violates these Terms.
Errors and Inaccuracies
Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping costs, delivery estimates, or availability.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted.
Prohibited Uses
You may not use our website or services for unlawful, harmful, abusive, fraudulent, or unauthorized purposes.
You agree not to violate any law or regulation, infringe our intellectual property rights or the rights of others, upload viruses or harmful code, send spam or misleading information, copy or exploit any part of our website, interfere with website security, use bots or scraping systems without permission, or harass, abuse, defame, or harm CHILLGEN, our team, customers, or other users.
We may suspend or terminate access to our services if we believe these Terms have been violated.
Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis.
CHILLGEN does not guarantee that our website will always be uninterrupted, secure, error free, or available at all times.
We do not guarantee that all product information, content, or materials on the website will always be complete, accurate, or current.
Limitation of Liability
To the fullest extent permitted by law, CHILLGEN is not liable for any indirect, incidental, special, consequential, or punitive damages related to your use of our website, services, or products.
This includes, but is not limited to, lost profits, lost data, replacement costs, service interruptions, product misuse, shipping delays, or issues caused by third party services.
Indemnification
You agree to protect and hold harmless CHILLGEN, Shopify, our partners, employees, service providers, and affiliates from any claims, losses, damages, liabilities, or expenses resulting from your violation of these Terms, misuse of our services, or violation of any law or third party rights.
Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our services improperly.
Any obligations or rights that should continue after termination will remain in effect.
Changes to These Terms
CHILLGEN may update or change these Terms of Service from time to time.
When updates are made, we will post the revised Terms on this page and update the “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: Hello@chillgen.com
Store name: CHILLGEN
Business type: Online rugs store