Privacy Policy

CHILLGEN operates this online store and website to provide customers with a curated shopping experience for rugs and related home decor products. Our store is powered by Shopify, which helps us provide our website, checkout, payment, order, and other store services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, browse products, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact details, such as your name, email address, phone number, billing address, and shipping address.

  • Payment and transaction information, such as payment method, order details, purchased products, returns, exchanges, and order history.

  • Account information, such as username, password, preferences, and account settings.

  • Communication information, such as messages you send to our customer support team.

  • Device and usage information, such as IP address, browser type, device information, pages visited, and how you interact with our website.

How We Collect Information

We may collect personal information directly from you when you place an order, create an account, contact us, or use our website.

We may also collect information automatically through cookies, analytics tools, and similar technologies.

In addition, we may receive information from Shopify, service providers, marketing partners, and other third parties that help us operate and improve our store.

How We Use Your Information

We use your personal information to:

  • Process payments and fulfill orders.

  • Arrange shipping and delivery.

  • Manage returns, exchanges, and customer support.

  • Create and manage your account.

  • Improve our website, products, and shopping experience.

  • Recommend rugs or related products that may interest you.

  • Send order updates, service messages, and promotional communications.

  • Prevent fraud, protect our store, and keep our services secure.

  • Comply with legal obligations and enforce our policies.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in our emails.

How We Share Your Information

We may share your personal information with Shopify, payment processors, shipping providers, fulfillment partners, customer support providers, analytics services, marketing partners, and other vendors who help us operate our business.

We may also share information when required by law, to protect our rights, to prevent fraud, or in connection with a business transaction such as a merger, sale, or restructuring.

Our partners and service providers may process your information according to their own privacy policies.

Shopify

CHILLGEN is powered by Shopify. Information you provide through our store may be shared with Shopify so Shopify can help operate the store, process transactions, improve services, and provide related e-commerce features.

Shopify may also process personal information according to its own privacy policies.

Cookies

We may use cookies and similar technologies to operate our website, remember your preferences, understand customer behavior, improve website performance, and provide relevant advertising.

You may control or disable cookies through your browser settings, but some parts of the website may not work properly without cookies.

Third-Party Links

Our website may contain links to third-party websites or platforms. CHILLGEN is not responsible for the privacy practices, security, content, or accuracy of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for children under the age of majority in their location. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention

We take reasonable steps to protect your personal information. However, no online transmission or electronic storage method is completely secure.

We keep personal information for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information.

You may also have the right to opt out of certain targeted advertising or sharing of personal information, depending on applicable law.

To exercise your rights, please contact us using the contact information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When we update this policy, we will post the revised version on this page and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: Hello@chillgen.com
Store name: CHILLGEN
Business type: Online rugs store