Shipping And Delivery

We’re working hard to get your unique items to you!

Within the US:

  • Printed products: 10 days
  • Embroidered products: 1-2 weeks
  • Free shipping on orders over $100

Outside the US:

  • Printed products: 1-2 weeks
  • Embroidered products: 2-3 weeks

You’ll receive a tracking number via email once your package is ready to ship. Heads up: If you order both printed and embroidered items, they’ll arrive in separate packages.

Order Modifications and Errors We craft each item with care, so we have a few guidelines:

  • Custom orders are made just for you
  • Reach out to our Instagram if:
    • You need to change an order (within 12 hours)
    • You receive a defective item (within 24 hours)

Tracking Down a Missing Package? No worries! Here are some quick tips:

  • Check with neighbors
  • Review home security footage
  • Visit your local post office
  • Contact our customer service team

We’re here to help make your Roiandrow experience awesome!

Christmas Deadlines

During the holiday season, delivery schedules for UPS and USPS may vary, making it difficult to guarantee delivery dates.

  • To ensure delivery before Christmas, orders must be placed by 11:59 PM EST on December 12.
  • Orders placed after this time are not guaranteed to arrive before Christmas.

International Taxes And Duties

For orders outside the U.S., import duties and taxes may be applied once the shipment reaches your country. Feratee is not responsible for these charges.

  • Customers are responsible for paying any additional customs clearance fees.
  • Customs policies differ by country. For more details, please contact your local customs office.

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