Refund and Returns Policy

We strive to ensure customer satisfaction with every purchase. Please review our return and refund guidelines below.

1. Return Policy

  • Duration: You have 30 days from the date of receiving your item to request a return.
  • Eligibility:
    • The item must be in its original condition (unworn, unused, with tags, and in the original packaging).
    • A receipt or proof of purchase is required.

How to Start a Return:

  • Contact us at [email protected] to initiate the return process.
  • Ship your return to:
    Address:
    5511 Ravenna Ave NE, Seattle, WA 98105
  • Once your return is accepted, we’ll send you a prepaid shipping label and detailed instructions.

Important:
Items sent back without prior authorization will not be accepted. For questions, email us at [email protected].

2. Damages or Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at [email protected] so we can resolve the issue promptly.

3. Exchanges

To exchange an item:

  1. Return the unwanted item following our return process.
  2. Once the return is approved, place a new order for the desired item.

This ensures the fastest way to receive what you need.

4. European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days without providing a reason.

Requirements:

  • Items must meet the same conditions as outlined in the standard return policy (unworn, unused, with tags, and in original packaging).
  • A receipt or proof of purchase is required.

5. Refunds

  • Notification: Once we receive and inspect your return, we’ll notify you about the approval status of your refund.
  • Processing Time: Approved refunds will be issued to your original payment method within 10 business days.

If your refund hasn’t been processed within 15 business days, please contact us at [email protected].

Contact Information

We’re here to help! Reach out to us via the following:

Headquarters:

  • Address 1: Cach Mang Thang 8, Tan Binh, Tp.Ho Chi Minh
    Hotline: +84 058 606 461

US Office:

  • Address 2: 5511 Ravenna Ave NE, Seattle, WA 98105
    Hotline: +1 201-361-8261
    Email: [email protected]